Cancellation and refunds

If we cancel a departure, or the road or permits make the journey unviable, you choose: a full refund of what you have paid us, or a transfer of the full amount to another date within twelve months.

We do not keep a service fee in this situation. The decision was ours or the mountain's, not yours.

This applies to the amount you paid us. Costs you arranged separately, such as flights and trains to the gateway city, sit outside what we can refund. Please book those flexibly, or late.

A small group departure runs only if a minimum number of people join. Until it is confirmed, any amount you have paid is a conditional hold, not a booking.

A conditional hold is fully refundable, on request, at any point before the departure is confirmed. We say clearly on the departure page which state a date is in.

Our costs are committed in stages, so what we can return depends on when you tell us. Tell us as early as you can and we will always try to do better than the schedule.

If you cancel on documented medical advice, or if we end your participation on medical grounds during the journey, we will refund what has not already been spent on your behalf and will tell you exactly what those committed costs were.

This is not travel insurance and cannot replace it. Please take a policy that covers high-altitude travel and evacuation.

Changing dates or the number of travellers is usually possible, and how much it costs depends entirely on how close to departure you are and what we have already paid out. Ask us; we will tell you the real number.

Refunds go back by the route the money came in.